FAQs

Why haven't I received order confirmation?

Your order confirmation will be sent via email within 24 hours of your purchase. If you’re struggling to locate your email, check your junk folder or send us an email at hello@lights4fun.com and we will be happy to help.

Where is my order?

If your order should have arrived by now, please fill in our online contact form or send our friendly team an email at hello@lights4fun.com and we’ll get it solved.

Can I have a copy of my tax invoice?

You’ll receive a copy of your tax invoice in an email as soon as your order has been dispatched.

Is there a Lights4fun shop I can get my order delivered to?

Sadly, we’re online only so we don’t have a shop for you to pick up your order from.

Can I amend my order?

Because we pick and pack all orders as soon as they come in, we usually can’t amend orders once they’ve been placed. If you have any problems, send us an email at hello@lights4fun.com and we'll do our best to help.

How do I cancel my order?

Because we pick and pack all orders as soon as they come in, we usually can’t cancel orders once they’ve been placed. If you have any problems, send us an email at hello@lights4fun.com and we will be happy to help.

My item is faulty

If your order is faulty, our team is on hand to help. Fill in our online contact form or send us an email at hello@lights4fun.com and we will be happy to help.

There is an item missing from my order

If something is missing from your order, send us an email at hello@lights4fun.com and our customer experience team will put things right for you.

How do I connect my lights together?

Need help connecting your lights? We’ve got a PDF for that! Follow this link for our very own how to guide.

Why aren't my solar lights working?

As solar lights need lots of strong summer sun, we always recommend switching to battery lights in winter. For any other solar issues, we can can help you here.

Are your bulbs replaceable?

Many of our LED products have sealed bulbs for added longevity, durability and safety. However, some of our ranges do have replaceable bulbs. You can check this by looking at the tech specifications on the product page.

Will my old lights work with a Lights4fun plug?

All of our accessories, including plugs, are only compatible with other Lights4fun products. Connecting old lights to a new plug and vice versa can be dangerous, save yourself the stress and treat yourself to a new string of lights this year!

Do you have any current offers or promotions?

Subscribe to our emails and we’ll keep you up to date will all of our offers and promo codes!

Do you offer additional discount on large orders?

To get the best price possible, make the most of the bundle deals available online. If you’re looking for a bespoke quotation, send us an email at hello@lights4fun.com and have a chat to one of our team members.

Do you offer corporate prices?

If you’re looking for a bespoke quotation, send us an email at hello@lights4fun.com and have a chat to one of our team members.

Do you offer a discount to registered charities?

If you’ve got a registered charity number, we would absolutely love to hear from you. Send us an email at hello@lights4fun.com and we’d love to have a chat.

How do I return an item?

Simply get in touch with us here.

How do I exchange an item?

As long as the item you wish to exchange is in a resalable condition, you have 30 days from the date you received your order to return it to us for a refund and place a new order. Click here to start the return process.

Are returns free?

Returns are made at your cost. Simply return your order to us via any service which offers proof of postage. We recommend you use a tracked service, as the goods are your responsability until they reach the warehouse.

Can I return my item in person?

Sadly, we’re online only so we don’t have a shop for you to return your order in person. All returns should be made through mail.

Have you received my return?

If you’ve returned your order and your refund hasn't come through as expected, send us an email at hello@lights4fun.com and we’ll put things right.

When will I receive my refund?

As soon as we’ve received your return, we’ll process your refund. It can take up to 10 working days for your refund to appear on your bank statement, so sit tight and, if in doubt, send us an email at hello@lights4fun.com and we’ll sort it.

How do I log into my account?

To create an account you need to have placed an order online and created a password. If you’re having trouble logging in to your account, let us know and we’ll put things right. Send us an email at hello@lights4fun.com and we will be happy to help.

How can I see my previous orders?

To find out what you’ve ordered in the past, get in touch via email at hello@lights4fun.com and our customer experience experts will be happy to advise and pop the order through for you in a matter of minutes.

I’m having problems checking out

If you’re having problems completing your order, simply send us an email at hello@lights4fun.com and we will be happy to help.

Your website isn't working

If you’re having issues with our website, or if something doesn’t look quite right, please get in touch. We love feedback and we’re always happy to help. Send us an email at hello@lights4fun.com.

My PayPal account is not verified, what does this mean?

To protect you from fraud, we only accept verified PayPal accounts. Verification basically confirms your card and bank account are owned by you. It’s really easy to verify your account with PayPal and you can do it online.